FAQ

Standard shipping is a flat $15 AUD Australia-wide, and shipping is free on orders over $200. Heavy, bulk, and oversized orders ship via courier, with charges based on weight, size, and delivery location — we'll always confirm any extra charges with you before dispatch. Collection from our Auburn, NSW warehouse is also available by arrangement: call 0457 545 175 first. Every order gets tracking details by email once it ships.

Yes, by arrangement. Call 0457 545 175 first, then collect from our Auburn, NSW warehouse, Monday to Friday, 7:30am–3:30pm, excluding public holidays. Please bring photo ID.

We accept Visa, Mastercard and AMEX, plus PayPal, with no added fees. Businesses can also apply for trade credit on a case-by-case basis.

Every product we stock is selected to meet Australian workplace safety standards, across categories including footwear, hi-vis workwear, and fall protection. The specific compliance rating is listed on each product page.

Fit depends on face shape and size, not just the respirator model. A poor seal — often around the nose bridge or jawline — means the mask isn't filtering properly even if it feels secure. If a standard-size respirator doesn't sit flush against your skin with no gaps, try a different size or a different manufacturer's shape before assuming P2/N95 protection isn't right for you.

Yes. Any facial hair that crosses the seal line — stubble included — can stop a disposable or half-face respirator from sealing properly, regardless of the mask's rating. For workers who can't be clean-shaven, a powered air-purifying respirator (PAPR) or loose-fitting hood is a better option than a standard P2/N95.

Disposable P2/N95 masks are single-use and suit shorter tasks or lower-exposure environments. Reusable half-face respirators use replaceable filter cartridges, cost more upfront, and are the better choice for regular or extended use since the seal and filter quality stay consistent across shifts.

Requirements vary by placement provider, so check your placement documentation or ask your coordinator for the specific standard required (most commonly P2/N95 respiratory protection). Once you know the requirement, our Respiratory Protection range has compliant options.

Yes — if you're ordering PPE for multiple staff or an entire team, contact us directly and we can arrange volume pricing based on order size.

Yes — you have 30 days from receipt to return an item, as long as it's unworn, unused, with tags attached, and in its original packaging, along with proof of purchase. We provide a return shipping label once your return is approved. We don't do direct exchanges — return the original item and place a new order for what you actually need. Approved refunds go back to your original payment method within 10 business days.

Faults that show up after our 30-day return window are covered by the manufacturer's own warranty rather than a separate 1st Safety warranty. Check the product page or packaging for the manufacturer's warranty terms and contact them directly for a fault assessment — get in touch with us if you're not sure who to contact and we'll help point you in the right direction.

Yes — we carry extended sizing across most of our boots and workwear ranges. Check the size options listed on each product page, or contact us if you need help finding the right size in a specific style.

Yes — we can add embroidery or custom branding to eligible workwear for team and company uniforms. Contact us with your logo and the items you need branded and we'll organise a quote.